Telecom
Run onboarding, top-ups, usage alerts and retention across SMS, RCS and WhatsApp at carrier scale.
Telecoms send more messages than almost anyone — and fight the hardest churn. WeZend handles carrier-scale throughput while turning usage data into timely, relevant engagement: top-up nudges, plan upgrades, data-limit alerts and win-back offers, all personalised from a real-time profile.
Challenges
What makes it hard
Massive volume
Millions of daily messages demand reliable, cost-efficient routing.
High churn
Commoditised plans mean subscribers leave over small frustrations.
Prepaid engagement
Top-up timing and relevance directly drive revenue.
Solution
How WeZend solves it
Carrier-scale routing
Direct SMPP binds and multi-vendor routing keep cost and deliverability optimal.
Usage-triggered journeys
Data-limit and top-up events trigger timely, personalised offers.
Churn-risk autopilot
Predict at-risk subscribers and auto-launch retention offers on the best channel.
Capabilities
SMS API
A carrier-grade SMS API with smart routing, delivery receipts and two-way messaging across 190+ countries.
Omnichannel Messaging
Reach customers on SMS, RCS, WhatsApp, email, voice and push through a single API with automatic failover.
AI Agents & Automation
AI agents that answer conversations, copilots that draft campaigns, and predictive models that pick the next best action.
Segmentation & Audiences
Create real-time segments from any event, trait or behaviour, and activate them across every channel.
Use cases
Churn Prevention
Predict who's about to churn and auto-launch retention offers on the right channel.
Onboarding & Activation
Guide every new customer to their first success with behaviour-based, cross-channel onboarding.
Product Recommendations
Embed AI-driven, personalised product recommendations in every message and journey.
Frequently asked questions
Can you handle our volume?
Yes — the platform is built for millions of messages per hour with direct SMPP binds and cost-based routing.
One platform. Every customer interaction.
Replace your patchwork of messaging APIs, CDP and automation tools with a single engagement platform built for scale.
No credit card required · EU data residency · 99.99% uptime SLA