Churn Prevention
Predict who's about to churn and auto-launch retention offers on the right channel.
The problem
By the time a customer cancels, it's usually too late. Declining engagement is invisible unless you're watching the right signals in real time.
The outcome
How it works
The built-in ML model scores churn risk from behavioural signals and refreshes as new events arrive. When a customer crosses your risk threshold, a retention journey launches automatically — a personalised offer, a check-in, or a human hand-off — measured against a holdout so you know the real saved revenue.
Score
Churn-risk models run continuously on live behaviour.
Trigger
Crossing the risk threshold enters the customer into a retention journey.
Measure
A holdout group proves the incremental revenue you actually saved.
Capabilities
AI Agents & Automation
AI agents that answer conversations, copilots that draft campaigns, and predictive models that pick the next best action.
Customer Data Platform
Ingest behavioural events in real time and resolve them into unified, queryable customer profiles.
Segmentation & Audiences
Create real-time segments from any event, trait or behaviour, and activate them across every channel.
Journey Orchestration
A visual, drag-and-drop builder for multi-step, cross-channel journeys triggered by real-time events.
Industries
Telecom
Run onboarding, top-ups, usage alerts and retention across SMS, RCS and WhatsApp at carrier scale.
SaaS & Technology
Onboard users, drive product adoption and reduce churn with behaviour-based lifecycle automation.
Banking & Finance
Deliver OTPs, fraud alerts and lifecycle communication with bank-grade security and full auditability.
Insurance
Automate quotes, renewals, claims updates and policy communication with a complete customer view.
Frequently asked questions
Do I need my own data scientists?
No — churn models are built in and trained on your data automatically. You set the threshold and the retention play.
One platform. Every customer interaction.
Replace your patchwork of messaging APIs, CDP and automation tools with a single engagement platform built for scale.
No credit card required · EU data residency · 99.99% uptime SLA