AI Agents & Automation
AI agents that answer conversations, copilots that draft campaigns, and predictive models that pick the next best action.
WeZend's AI reads the same unified profile the rest of the platform uses, so it acts with real context. Conversational AI agents resolve inbound messages on any channel and hand off to a human when needed. A campaign copilot drafts, translates and optimises content. Predictive models score churn, lifetime value and propensity, and an autopilot picks the next best channel, message and moment for each customer.
Benefits
Why it matters
Context-aware, not generic
Agents read the customer's full profile and history, so answers and actions are relevant.
Human-in-the-loop
AI drafts and recommends; you approve. Confidence thresholds decide what auto-sends.
Measurable lift
Every AI decision is measured against a holdout so you see real incremental impact.
Capabilities
What you can do
Conversational AI agents
Resolve support and sales conversations on WhatsApp, SMS and email automatically.
Campaign copilot
Generate subject lines, body copy and localisations, and predict performance before sending.
Predictive models
Churn, CLV and propensity scores from the built-in ML sidecar, usable in segments and journeys.
Next-best-action autopilot
The platform picks the optimal channel, message and send-time per customer automatically.
API example
Build it in minutes
const decision = await wezend.ai.nextBestAction({ userId: "cus_8823", goal: "reduce_churn",});// => { channel: "whatsapp", template: "loyalty_offer",// sendAt: "2026-07-03T09:00:00Z", confidence: 0.82 }Frequently asked questions
Does the AI use my customer data safely?
AI runs on your data within your EU tenant, respects consent and retention rules, and never trains shared models on your data.
Can I keep a human in control?
Yes. Set confidence thresholds so low-certainty actions require approval, and route any conversation to a human at any point.
Related
Customer Data Platform
Ingest behavioural events in real time and resolve them into unified, queryable customer profiles.
Journey Orchestration
A visual, drag-and-drop builder for multi-step, cross-channel journeys triggered by real-time events.
Segmentation & Audiences
Create real-time segments from any event, trait or behaviour, and activate them across every channel.
Analytics & Attribution
Funnels, cohorts, attribution and revenue reporting unified across all channels and journeys.
One platform. Every customer interaction.
Replace your patchwork of messaging APIs, CDP and automation tools with a single engagement platform built for scale.
No credit card required · EU data residency · 99.99% uptime SLA