Insurance
Automate quotes, renewals, claims updates and policy communication with a complete customer view.
Insurance is a series of high-stakes moments spread over years. WeZend ties them together: capture leads, nurture quotes, automate renewals before churn, and keep customers informed through claims on their preferred channel — all driven by one profile that knows every policy and interaction.
Challenges
What makes it hard
Renewal churn
Customers silently lapse when renewals aren't timed and personalised.
Slow claims comms
Claimants left in the dark drive support cost and dissatisfaction.
Disconnected channels
Email, SMS and agents each hold a fragment of the customer.
Solution
How WeZend solves it
Renewal journeys
Trigger multi-channel renewal reminders keyed to policy dates and risk of lapse.
Automated claims updates
Status events push proactive updates via WhatsApp, SMS or email.
AI claims assistant
Conversational agents answer FAQs and collect documents, escalating when needed.
Capabilities
Journey Orchestration
A visual, drag-and-drop builder for multi-step, cross-channel journeys triggered by real-time events.
WhatsApp Business
Official WhatsApp Cloud API access with templates, interactive buttons, media and conversational automation.
AI Agents & Automation
AI agents that answer conversations, copilots that draft campaigns, and predictive models that pick the next best action.
Customer Data Platform
Ingest behavioural events in real time and resolve them into unified, queryable customer profiles.
Use cases
Onboarding & Activation
Guide every new customer to their first success with behaviour-based, cross-channel onboarding.
Churn Prevention
Predict who's about to churn and auto-launch retention offers on the right channel.
Abandoned Cart Recovery
Automatically detect abandoned carts and win the sale back on the customer's best channel.
Frequently asked questions
Can we automate renewals?
Yes — renewal journeys trigger on policy dates and lapse-risk scores, adapting channel and message per customer.
One platform. Every customer interaction.
Replace your patchwork of messaging APIs, CDP and automation tools with a single engagement platform built for scale.
No credit card required · EU data residency · 99.99% uptime SLA