Banking & Finance
Deliver OTPs, fraud alerts and lifecycle communication with bank-grade security and full auditability.
Banks and fintechs live and die by trust. WeZend combines low-latency transactional messaging (OTP, fraud alerts) with a compliant CDP and journeys for onboarding, cross-sell and retention — all with EU data residency, granular consent and complete audit trails. Every message is logged, every decision explainable.
Challenges
What makes it hard
Strict regulation
GDPR, PSD2 and audit requirements make ad-hoc messaging tools a liability.
Fraud & time-critical alerts
OTPs and fraud warnings must arrive in seconds, every time.
Fragmented customer view
Data spread across core banking, app and support blocks personalisation.
Solution
How WeZend solves it
Priority transactional routes
Dedicated low-latency SMS/push paths for OTP and fraud alerts with delivery guarantees.
Compliant CDP
Unified, consent-aware profiles with EU residency and full GDPR export/erasure.
Explainable AI
Churn and propensity scores with reasons, plus human-in-the-loop approval.
Capabilities
SMS API
A carrier-grade SMS API with smart routing, delivery receipts and two-way messaging across 190+ countries.
Customer Data Platform
Ingest behavioural events in real time and resolve them into unified, queryable customer profiles.
AI Agents & Automation
AI agents that answer conversations, copilots that draft campaigns, and predictive models that pick the next best action.
Journey Orchestration
A visual, drag-and-drop builder for multi-step, cross-channel journeys triggered by real-time events.
Use cases
Fraud & Security Alerts
Deliver OTPs and fraud alerts over priority, low-latency routes with guaranteed auditability.
Onboarding & Activation
Guide every new customer to their first success with behaviour-based, cross-channel onboarding.
Churn Prevention
Predict who's about to churn and auto-launch retention offers on the right channel.
Frequently asked questions
Is data kept in the EU?
Yes, EU data residency is the default, with SOC 2, ISO 27001 controls and a signed DPA.
One platform. Every customer interaction.
Replace your patchwork of messaging APIs, CDP and automation tools with a single engagement platform built for scale.
No credit card required · EU data residency · 99.99% uptime SLA