E-commerce & Retail
Recover carts, recommend products and drive loyalty with behaviour-triggered, cross-channel journeys.
Retail runs on timing and relevance. WeZend captures every browse, cart and purchase, builds a live profile, and triggers the right message on the right channel — abandoned-cart on WhatsApp, back-in-stock on SMS, personalised recommendations by email. AI picks the next best action so revenue-per-customer keeps climbing.
Challenges
What makes it hard
Cart abandonment
Most carts never convert without a timely, relevant nudge.
Generic marketing
Batch-and-blast email fatigues customers and erodes deliverability.
Low repeat rate
Without lifecycle automation, first-time buyers rarely come back.
Solution
How WeZend solves it
Abandoned-cart journeys
Trigger the moment a cart is abandoned, on the customer's best channel.
AI product recommendations
Personalised product picks embedded in messages, driven by behaviour.
Loyalty & win-back
Automated lifecycle journeys that reward regulars and reactivate lapsed buyers.
Capabilities
Journey Orchestration
A visual, drag-and-drop builder for multi-step, cross-channel journeys triggered by real-time events.
Customer Data Platform
Ingest behavioural events in real time and resolve them into unified, queryable customer profiles.
WhatsApp Business
Official WhatsApp Cloud API access with templates, interactive buttons, media and conversational automation.
AI Agents & Automation
AI agents that answer conversations, copilots that draft campaigns, and predictive models that pick the next best action.
Use cases
Abandoned Cart Recovery
Automatically detect abandoned carts and win the sale back on the customer's best channel.
Product Recommendations
Embed AI-driven, personalised product recommendations in every message and journey.
Churn Prevention
Predict who's about to churn and auto-launch retention offers on the right channel.
Onboarding & Activation
Guide every new customer to their first success with behaviour-based, cross-channel onboarding.
Frequently asked questions
Does it integrate with my store?
Yes — Shopify, WooCommerce, Magento and custom stores connect via integrations or the events API.
One platform. Every customer interaction.
Replace your patchwork of messaging APIs, CDP and automation tools with a single engagement platform built for scale.
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