Abandoned Cart Recovery
Automatically detect abandoned carts and win the sale back on the customer's best channel.
The problem
Around 70% of online carts are abandoned. Most recovery tools fire a single generic email hours too late — long after the intent has cooled.
The outcome
How it works
A cart_abandoned event triggers a journey the moment the customer leaves. WeZend waits a smart delay, then sends on the channel that customer engages with most — WhatsApp, SMS or email — with the exact items and an AI-picked incentive. If they still don't convert, the journey escalates; if they buy, they exit instantly.
Detect
The events API captures cart activity in real time and updates the profile.
Decide
AI picks the best channel, timing and incentive for that specific customer.
Deliver
The journey sends, waits, escalates and exits on purchase — fully automatically.
Capabilities
Journey Orchestration
A visual, drag-and-drop builder for multi-step, cross-channel journeys triggered by real-time events.
Omnichannel Messaging
Reach customers on SMS, RCS, WhatsApp, email, voice and push through a single API with automatic failover.
Customer Data Platform
Ingest behavioural events in real time and resolve them into unified, queryable customer profiles.
AI Agents & Automation
AI agents that answer conversations, copilots that draft campaigns, and predictive models that pick the next best action.
Frequently asked questions
How quickly does it trigger?
In real time — the journey can start seconds after abandonment, then apply a smart delay you control.
One platform. Every customer interaction.
Replace your patchwork of messaging APIs, CDP and automation tools with a single engagement platform built for scale.
No credit card required · EU data residency · 99.99% uptime SLA