Review & UGC request
Ask for a review at the one moment customers are most likely to give one — after they've received and used the product.
Generate reviews and social proof at scale
Purchase + estimated delivery + use time
Email · SMS
25 minutes
Reviews are the social proof that lifts everyone else's conversion — but timing is everything. Ask too early and the product hasn't arrived; ask too late and the moment's gone. The trick is to wait until the customer has actually received and used what they bought, then make giving feedback effortless.
This flow automates that timing, so reviews accumulate steadily without anyone remembering to send the ask.
Build it in WeZend
- 1
Trigger after estimated use
Start from the `purchase` event with a delay that covers delivery plus a few days of use — tune it to your fulfilment time.
- 2
Ask, and make it one tap
A short email or SMS with a direct link to the review form — every extra step loses responses.
- 3
One gentle reminder (day 4)
Only to non-responders. Exit anyone who's left a review so no one is asked twice.
Or draft it in one prompt
Paste this into AI Studio (or your own Claude/ChatGPT via Connect AI) and review the draft it builds:
"Build a review-request journey: after a purchase, wait for delivery plus 5 days, then ask for a review by email with a one-tap link, and send one reminder to non-responders."See how AI Studio works
Tips that make the difference
Match the wait to your product. A consumable needs less use-time than durable goods before a fair review is possible.
Don't incentivise dishonestly. A small thank-you is fine; paying for five stars corrupts the proof you're building and can breach platform rules.
Route unhappy replies to support before they become public one-stars.
Features this playbook uses
Build this playbook free — no credit card.
- No credit card
- EU data residency
- 6 channels, one API
- GDPR built in
One platform. Every customer interaction.
Replace your patchwork of messaging APIs, CDP and automation tools with a single engagement platform built for scale.
No credit card required · EU data residency · 99.99% uptime SLA