SMS marketing for e-commerce
SMS is the highest-attention channel in e-commerce: order updates that cut support tickets, cart recovery that converts, and flash sales that actually get seen — all consented and measurable in WeZend.
In e-commerce, SMS is read within minutes and its open rates leave email far behind — which makes it perfect for the moments that are time-sensitive: an order shipped, a cart abandoned, a two-hour flash sale. The catch is that SMS is precious and expensive per message, so it rewards restraint and consent over volume.
WeZend gives e-commerce teams SMS on the same platform as email, RCS and WhatsApp — one profile, one journey builder, one consent record — with a regional pricing model built for sending from Europe. That means you can run cart recovery and back-in-stock alerts as multi-channel journeys, and measure the revenue each one actually drove.
Why it works
Cart recovery that stops on purchase
Trigger an SMS nudge after a cart is abandoned, escalate with a unique discount code, and exit the instant they buy — no "come back" after they already did.
Order updates that cut support tickets
"Shipped", "out for delivery", "back in stock" by SMS answers "where's my order?" before anyone asks — transactional messages your customers actually want.
Grow the list compliantly
Keyword opt-in ("text VIP to join") turns receipts, packaging and posters into subscribe points — with consent captured at the source.
Playbooks to run
Features behind it
Put it to work — free.
- No credit card
- EU data residency
- 6 channels, one API
- GDPR built in
Frequently asked questions
What does SMS cost for a Danish shop?
Danish SMS is 0.33 kr per message on WeZend — below the general European rate. Use the pricing calculator to model your real volume, and the SMS calculator to see how encoding affects segment count.
Do I need separate consent for SMS?
Yes — treat SMS consent as its own opt-in, not inherited from an email or a purchase. Keyword opt-in and forms both capture and document it for you.
One platform. Every customer interaction.
Replace your patchwork of messaging APIs, CDP and automation tools with a single engagement platform built for scale.
No credit card required · EU data residency · 99.99% uptime SLA