Automation
Connect WhatsApp Cloud API
Link your Meta Business account, point the webhook at WeZend, and send your first template message.
From Meta's console
Phone number ID: 104512345678901 Access token: EAAG... (permanent, System User)
Step 1 / 5
Get your Meta credentials
In Meta's developer console (WhatsApp → API Setup) you need two values: the phone number ID and a permanent access token. WeZend uses Meta's official Cloud API — no middleman.
Every step in text
1Get your Meta credentials
In Meta's developer console (WhatsApp → API Setup) you need two values: the phone number ID and a permanent access token. WeZend uses Meta's official Cloud API — no middleman.
2Paste them into WeZend
Under Settings → Channels → WhatsApp, paste both values and save. The channel card flips to 'connected' once the credentials check out against Meta's API.
3Point Meta's webhook at WeZend
Copy the webhook URL and verify token shown on the settings page into Meta's console. This is how inbound replies and delivery statuses reach your Inbox.
4Mind the 24-hour rule
Free-form messages are only allowed within 24h after the customer last wrote to you. To start a conversation you use a Meta-approved template — WeZend enforces this automatically so nothing bounces.
5Send & receive
Send via the same endpoint as SMS with channel 'whatsapp'. Replies land in Inbox → Conversations, threaded on the contact — and your team answers from there.
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